These Terms and Conditions shall be applied to goods sold by the Company with the corporate name “APOSTOLOS MITROPOULOS PC” [Private Capital], and trading as ΑPOSTOLOSM P.C which is based in Dafni of Attica, at 23 Eleftheriou Venizelou Street, Postal code 17235, GEMI No: 144623601000, Tax File No: EL800906149 at the Tax Office Agiou Dimitriou and its e-shop Apostolosm.com (henceforth the “COMPANY”).
In order to safeguard transactions, the e-shop User (henceforth the “User” or “Customer”) may, prior to submitting the order, register on the COMPANY e-shop. Registration or connection by the User to the e-shop only requires the given name & surname, correspondence address, contact phone number and email. This information shall be treated with strict confidentiality. The COMPANY reserves the right to use this information for sending updates on new products or offers to its e-shop customers or users. The User may terminate his/her registration on the address / email list at any time by pressing here or sending an email to eshop@apostolosm.com requesting the deletion or changes to data of a personal nature that is held.
3.1. Submitting an e-order – Offer to purchase goods
Prior to submitting the Order (checkout), the Customers shall be informed via special link about the conditions relating to the sale of products they wish to acquire and then choose to activate the relevant icon (display) “I have read and accept the Terms and Conditions of Purchase”. With this selection, Customers expressly and unreservedly declare to the COMPANY that before submitting the order, they became aware of the following information received in a clear and understandable way:
– The main characteristics of the products they have ordered, as described on the e-shop pages. Customers must check all the relevant features before submitting their order, so that they do not have any doubts about the characteristics and properties of the products ordered. The COMPANY shall not bear any responsibility where the Customer has failed to be adequately informed about the above.
– The identity, address, telephone number and email address for the COMPANY.
– The total price of the good in the order and all the additional dispatch and delivery charges, as well as all other expenses such as export declaration charges. Where such charges cannot be calculated in advance, such as duties, customs agents’ fees or other costs shall be charged to the customer. Customers must be aware of these before submitting the order.
-The cost of using remote media for concluding the agreement, where this is computed on a different basis to basic invoice billing.
– The payment methods, time for payment, execution, as well as the time limit within which COMPANY undertakes to deliver the goods.
-Full payment in the case of pre-order
– The Client has the right to withdraw from the purchase within a time limit of 14 days from the date of receiving the product, in accordance with the sample presented at the end herein, whereby the provisions under Law 2251/1994 shall apply, as it is in force.
Sending the order to the COMPANY is an offer for the purchase of the ordered goods and a declaration accepting all the charges that are described in the order.
3.2. Confirmation of Online Order Receipt – Sales confirmation
The order is not binding on the COMPANY, before Customers receive confirmation of acceptance of the order by the COMPANY, as described below.
The order shall be considered to have been received by the COMPANY from the moment that the Customer receives an update on the order status with the indication “Your order has been received and is now processed”. Order status updates are displayed on the User screen.
The status of the order is constantly updated even when there are changes in the handling of the order. Customers must examine the “Apostolos Mitropoulos Order Receipt” and immediately inform the COMPANY (within two hours of receiving the electronic notice) in writing about any error; otherwise the information referred to in the “Apostolos Mitropoulos Order Receipt” shall be applied to the Sale Agreement.
Customers will receive a new written update where availability shall differ from that listed on the product page. More specifically, the COMPANY shall, upon verifying product unavailability and the presence of any errors at the e-shop regarding the pricing, their characteristics, etc., inform the Customer via e-mail.
The order shall be considered binding and the sale shall be deemed to have been completed and creates claims by the parties (Customer – COMPANY) only by sending and receiving the above email from the COMPANY with the indication “Your recent order on Apostolos Mitropoulos has been completed”. The status of the order is constantly updated even when there are changes in the handling of the Customer’s order.
Customers are also able to be informed about the progress of their order by sending an e-mail to: eshop@apostolosm.com or electronically logging in to their account by entering their personal data in the email and password fields at the following link http://www.apostolosm.com/my-account/
Limitations of Liability: Within the context of good faith and business ethics, the COMPANY is not required to accept an order and to conclude a sale for products, which due to typographical or computer error, are displayed in the e-shop with an incorrect price, that is less or higher than the applicable price for that period. In the event where such a price error is found in only part of the ordered products, then the order shall be valid and normally executed for the rest of the products and shall be considered incomplete for the products where the error was found. In the case where unsolicited goods are incorrect dispatched, the failure to notify the COMPANY and return the products shall not be regarded as consensus, acceptance, or declaration of intention to purchase said products. In the event where return by the COMPANY is requested and Customers delay to return these products for more than seven (7) calendar days then this refusal shall constitute a declaration of intent to purchase the items and the order shall be deemed to have been confirmed and Customers have to remit their value.
Customers are informed about product availability through indications on every product page. The COMPANY reserves its rights about the availability of its products at the time of order placement. In that case, the COMPANY reserves its rights not to accept this order and is therefore not prepared to sell. Any payments will be refunded to the Customer without undue delay, in the same way that Customers have chosen to pay for the order.
The following are special cases of availability:
By pre-ordering: The product is not on the supplier’s store but can be ordered; In this case, the Customer is notified with an email that the order will be shipped when all items are available. Confirmation of receipt by the COMPANY of the pre-order is an acceptance of the ordering and concluding of sales terms. In that case, full settlement is requested.
Sold out or out of stock: The product is either exhausted and discontinued or its exhausted and new receipt is forthcoming
Web offer & Super offer: The prices for these products shall be valid until stocks are exhausted. These products shall have a strict order of priority during the execution of orders.
In every case, the COMPANY undertakes to deliver the ordered goods within thirty (30) days from the confirmation of receiving the order. Nevertheless, the COMPANY reserves its rights to inform the Customer in the event of implied reasons for making the product unavailable or the potential (new) delivery time, where there are reasons for delays in delivery. In that case, where it is considered that the delay makes the transaction unprofitable for the Customer; Customers are entitled to unilaterally cancel the order with a written statement (by e-mail to: eshop@apostolosm.com). Where the order is cancelled and the sales contract is terminated, the COMPANY must refund all the money paid by the Customer without undue delay.
Non-availability of part an order: Where the lack of availability relates to only a section of the ordered items, the remainder of the order shall be normally performed.
5.1. Delivery Place
Delivery to place specified by the Customer: The product is delivered to an outside carrier / transporter and the Customer is informed electronically that the product is ready for shipment. Dispatch charges are calculated based on the Customer’s order. An incorrect entry by the Customer and therefore incorrect calculation of dispatch costs does not burden the COMPANY but the Customer. In order to receive the order, the Customer will produce the confirmation of the order to the external carrier / transporter (order code) and the notification of shipment, as well as an official identity document (such as a police ID card, or a passport). Where Customers wish to authorize a third person to receive their order, then the third person authorized to do so should have a specific authorization to receive the order where the signature of the signatory has been legally authenticated by a KEP [Citizen Service Centre], Police or other Authority, as well as an official document that is necessary for checking the identity (police ID card, passport, etc.). Given that following receipt of the goods, risk shall henceforth rest with the Customer, the latter must examine the goods upon receipt, since the signature on the delivery notification confirms an unconditional acceptance of the products in the order. Where the Customer does not take delivery after receiving the dispatch notification and despite the relevant notification by the carrier, the COMPANY reserves its rights to withdraw from the sale.
Transportation costs:
Greece
Free shipping.
Abroad
(For foreign countries that the COMPANY delivers, press here.)
The dispatch cost varies as follows:
Europe
– For standard shipping from €12 and in accordance with the weight of the dispatched products
– For express shipping from € 30 and in accordance with the weight of the dispatched products
– Free shipping for orders over 200 euros
Rest of the World
– For standard shipping from €20 and in accordance with the weight of the dispatched products
– For express shipping from € 78 and in accordance with the weight of the dispatched products
– Free shipping for orders over 200 euros
Export declaration charges are included.
Do not include custom duties and import taxes. Customs duty and import tax are specific to each country. Customs authorities calculate duty and tax based on a number of factors, including:
– the category in which the product is classified in the international Harmonised Code (HS) system;
– the value of the product (the price you paid);
– for most countries, duty is calculated on a “CIF” basis (meaning Cost, Insurance and Freight), so the shipping charge you pay will also be factored in to the calculation of the duty that will be charged.
5.2. Delivery period
The delivery period for the goods and services shall be at the most 20 days days after contracting the sales agreement, unless there is a specific alternate agreement between the parties that is confirmed in writing by email.
All of our delivery windows are estimates only and once the courier has collected the item, we cannot guarantee delivery dates. Please note that in certain areas of the World, only a limited range of delivery services is available.
Standard shipping
– Europe: 5 – 8 business days
– United states of America: 8 – 10 business days
– Canada: 10 – 12 business days
– Asia: 10 – 12 business days
– Latin America: 13 – 15 business days
– Rest of World: 13 – 15 business days
Express shipping
– Greece: 1 – 3 business days
– Europe: 2 – 4 business days
– United states of America: 2 – 5 business days
– Canada: 2 – 5 business days
– Asia: 2 – 5 business days
– Latin America: 2 – 5 business days
– Rest of World: 2 – 5 business days
Force majeure: THE COMPANY shall not be liable for delays in completing the order (inclusive of delivery) that are due to circumstances that cannot be attributed to negligence by the COMPANY or due to force majeure events and accordingly the COMPANY shall be entitled to an extension of time for performance. Indicative examples may include strikes, acts of terrorism, war, problems with suppliers / transportation / production, fluctuations in foreign currency exchange rates, government or legislative actions and natural disasters. Where such events endure beyond two (2) months, the sales agreement may be terminated without liability by either party. Where the Customer deems that it is no longer beneficial to perform the order it shall be entitled to terminate the sales agreement and the COMPANY shall be required to refund the consideration, as well as every other amount that has been paid within the context of the agreement.
– Payment by debit / credit card
– Deposit / transfer into the COMPANY Bank Account
– PayPal
– Cash on delivery with extra fee 2 euros per delivery * Only for Greece
The proprietorship in any products delivered shall be vested with the COMPANY until the consideration has been finally, fully and totally remitted to it.
Returns policy
We aim to provide you with full satisfaction in regards to your experience with our website and services. If you are unsatisfied with your order, you can arrange for a complimentary return and refund. Please notify us via email of your intent to return within 14 days of receipt of your purchase(s). Returns received outside of this window or without notification may be rejected by our team.
To arrange a return, please:
Notify our team via email of your intent to return: Email: eshop@apostolosm.com
Complete returns paperwork and include in return package.
Our team will arrange the return delivery with our courier services and will email instructions to book the return pick up and all required paperwork for your return shipment.
The following conditions must be met for the return to be accepted and the refund processed:
1. Item(s) must be unworn, unwashed, and unused.
2. Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (boxes, bags etc.) is considered part of the product and must be returned to receive a refund.
3. Items that have been returned without garment tags or seals will not be accepted.
4. Item(s) must be returned in the original packaging they were sent to ensure that products are received undamaged.
If the conditions as detailed above are not met for any returned items we shall notify you by e-mail. In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.
In the case where the COMPANY is liable for an actual defect, Customers are entitled to demand product replacement at no charge. The COMPANY must make the replacement within a reasonable period of time.
In every case where Customers ascertain a fault they have the capacity of communicating with the e-shop on the same day immediately after delivery or the following working day at the email eshop@apostolosm.com. Where a product has been declared as being faulty by a Customer, the COMPANY expressly reserves its rights for the product to be diagnosed as faulty by experts.
Restriction of Liability: The COMPANY does not provide any guarantees nor does it guarantee any protection regarding the suitability of the sold product for any whatsoever specific purpose.
Refunds policy
We endeavour to assess and accept refunds within 3 business days of their arrival to your warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.
Please note that payment may take up to 10 business days to be received and that we are only able to process refunds to the original card of purchase.
Your refund will be processed minus any original delivery and shipping charges selected at the time of purchase. For non-EU customers, duty and taxes payments, as outlined at checkout, will not be refunded. We recommend customers contact their local authorities for any further information regarding these payments.
Agreements with the e-shop are governed by European and Greek Legislation, especially by the legislation regulating matters pertaining to e-trading, remote sales and consumer protection. Similarly, the site has been created and is monitored by the COMPANY in Athens and Greek Legislation shall determine the use of the site and its interpretation. Where Users choose to access the site from another country, they shall be liable for observing the Laws in that country.
Any whatsoever difference that may arise and which stems from the contractual relation between the COMPANY and the Customer shall be resolved by the competent Athens Courts.
It is stressed that the protection provided by the provisions under the Law regarding remote agreements, as with these conditions, shall only be applied to dealings with natural persons, who transact for reasons that do not relate to their trading, industrial, business or free trade activities.
In the event where any whatsoever section of the sales agreement is found to be invalid or unenforceable by a Court decision in accordance with these conditions, the remaining agreement shall continue to be in force. The COMPANY may conclude an agreement for assigning its obligations to a suitable third party. A Customer may not assign or transfer his / her rights or obligations arising from a sales agreement with a third party.
All communications must be in writing (by e-mail or registered mail).
These conditions shall hold the position of providing notification under condition 3 (b) pursuant to Law 2251/1994
Sample Rescission Notice
(complete and return this form only if you desire to withdraw from the contract)
(*) Delete the superfluous indication